Returns & Exchanges

At Cash Generator, we stand behind the quality of our pre-owned electronics with a straightforward 14-day return policy for peace of mind. Whether you purchased online or in-store, we are committed to ensuring you are satisfied with your tech investment.

1

Verify Eligibility

Ensure your item is in its original condition with all accessories included and that you are within the 14-day return window from the date of purchase.

2

Gather Documentation

Locate your original sales receipt or online order confirmation email to serve as your proof of purchase for the transaction.

3

Return to Store

Bring the item and your proof of purchase to any Cash Generator location, or contact our online support team to initiate a mail-in return for web orders.

4

Technical Inspection

Our in-store technicians will perform a quick diagnostic check to verify the item's condition before processing your full refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing